Kadetools

Shipping Policy

Shipping Policy

At Kadetools, we strive to provide our customers with the best shopping experience, including a hassle-free shipping process. Please take a moment to read through our shipping policy to understand how we handle your orders.

1. Payment Method

We only accept Cash on Delivery (COD) as a payment method. When you place an order with us, you will pay for your purchase at the time of delivery in cash. We do not accept online payments or other forms of payment.

2. Shipping and Delivery Time

  • Processing Time: All orders are processed within 1-2 business days. Orders placed after 4:00 PM or on weekends will be processed the next business day.
  • Delivery Time: Once your order is processed, it will be shipped to your address. Delivery typically takes between 3 to 4 business days, depending on your location. Please note that delivery times may vary during peak seasons, holidays, or due to external factors beyond our control (e.g., weather conditions or courier delays).

3. Shipping Areas

We currently offer shipping to the following locations:

  • countries, regions, or cities you serve, e.g., all cities within  or specific cities.

Unfortunately, we do not offer international shipping at this time. We only deliver within Country/Region.

4. Shipping Fees

  • Free Delivery: We offer free shipping on all orders within our service areas.
  • Additional Charges: In case of remote or hard-to-reach locations, an additional shipping charge may apply. You will be informed of any additional charges at the time of order confirmation.

5. Order Confirmation and Tracking

  • After placing your order, you will receive an order confirmation email with a summary of your purchase.
  • Once your order is dispatched, we will send you a shipping confirmation email, including tracking details (if available).

Please note that tracking information may not be available for all deliveries, especially in areas where COD is standard.

6. Receiving Your Order

  • Upon delivery, the courier will contact you to confirm the delivery address and request payment in cash.
  • Please ensure that the recipient is available to accept the order and make payment at the time of delivery. If the delivery cannot be completed due to the recipient being unavailable or refusal of payment, the order may be returned to us, and we may charge a re-delivery fee.

7. Missing or Damaged Items

If you receive a package with missing or damaged items, please contact our customer service team immediately at [email protected]. We will investigate the issue and take appropriate steps to resolve it.

8. Order Cancellations

  • You can cancel your order before it is processed. Once your order has been dispatched, it cannot be canceled.
  • If you need to cancel or modify your order, please contact us at [email protected] as soon as possible, and we will do our best to accommodate your request.

9. Delayed Deliveries

While we strive to deliver your orders within the estimated timeframe, occasional delays may occur due to external circumstances (e.g., weather, high demand, or courier delays). We are not responsible for any such delays, but we will work closely with our delivery partners to ensure the order reaches you as quickly as possible.

10. Returns and Exchanges

Due to the nature of our products and services, we do not offer returns or exchanges unless the product is defective or damaged upon delivery. If you encounter an issue with your product, please contact us within [X] days of receiving your order at [email protected] for assistance.

11. Contact Us

If you have any questions regarding our shipping policy, or if you need assistance with your order, please feel free to reach out to us at [email protected]